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Frequently asked general questions about implementations, equipment, and services
Yes. We advise the client on the optimal solution, which they can purchase on their own (we provide exact models, names, and brands) or – if the client prefers – we order the equipment for them. Delivery takes about 7 days.
Our clients are under the constant care of a service technician who will help with any equipment issues. We also archive the database on an external server, which allows the IT system to be restored within two hours. We also offer regular meetings with the implementer, where we advise on how to optimize the system and further increase its efficiency.
Yes. We are a company that strives to adapt to constantly changing conditions and client needs. We have the tools and knowledge to quickly and efficiently solve problems, even without physical presence in the store. Currently, over 90% of services and implementations are done online.
We value our clients’ time and strive to settle all issues as quickly and effectively as possible. Thanks to having our own proven method of system implementation, we are able to launch the system within 48 hours, at the client’s place, who has their own equipment and product base.
The cost of implementation depends on many factors. Including the type of equipment, expected functions, and the number of cash registers. However, we want our clients to feel comfortable financially, so the estimated cost is provided already during the first conversation with the consultant.
Everything you need to know about labeling scales and their functions
Yes, we provide service for scales of all popular models:
– Dibal
– CAS
– Bizerba
– DIGI
– Prima2/Ecoprint.
Please send us the problem – we will contact you to provide further information.
PcMarket allows for full integration of the system with a labeling scale.
After introducing a new product to PcMarket – the system automatically sends the product to the scale, along with entered information – price, allergens, etc.
Similarly, the matter of price changes – all updates are sent immediately to the scales.
We have scales from all significant brands in the food industry:
– Dibal
– CAS
– DIGI
– Bizerba
– Elzab
Check out what a data collector is and what opportunities it offers for your store
The price of the collector depends on the version you order. The simplest CPH8001 costs £400 and the price of higher models increases with the range of operation.
A data collector in a grocery store can perform many functions that help in managing product data, inventory levels, and sales operations:
– Inventory management: Data collectors allow tracking the inventory status of products in a grocery store. Employees can use data collectors to enter information about the quantities of received deliveries, sold products, and also to monitor stock levels.
– Order and delivery handling: Data collectors can be used to manage the order and delivery process. Employees can use them to scan products upon delivery reception, update inventory status, and generate barcode labels.
– Price control: Data collectors can be used to control and update product prices in a grocery store.
– Data reporting and analysis: Data collectors allow for the collection and processing of data concerning sales, inventory levels, and other aspects of operations
Data collectors are portable terminals (computers) that are equipped with a barcode reader, graphic display, keyboard, and have an ergonomic casing. They are equipped with the Windows or Android operating system.
From popular models, we offer:
– Cipherlab 8001 lub 8300(DOS)
– Newland MT37(Android)
– Zebra MC3300(Android)
Learn more about the software that will improve the management of your store
PcMarket is an advanced software for managing sales and inventory, which is particularly useful for retail stores, wholesalers, and trading networks. It allows for effective management of assortment, prices, orders, and inventory levels.
To implement PcMarket, a computer with the Windows operating system and internet access for updates and technical support is necessary. It is also recommended to have peripheral devices such as fiscal printers, barcode readers, and scales that cooperate with the system. All these devices can be found in our offer.
Yes, after implementing the PcMarket system, users can use professional technical support and training. We offer technical assistance both by phone and remotely, as well as training on the effective use of the system, which can be carried out both online and directly in your store.
Want to take your store to the next level and start selling online? Check out how we can help you!
Yes. We have our own module for integration with an online store, thanks to which all necessary data from PcMarket are automatically synchronized with the store.
Yes – using available tools – we set up full integration with every carrier operating in the UK.
The online store also has an option for personal pickup at the store and delivery to the customer’s location.
Yes, we make online stores. We have a separate department consisting of several web developers. We also make websites.
Below are a few projects:
Want to keep customers longer? Check out the opportunities a loyalty program offers you.
Yes, there is such a possibility. If you need more information – feel free to contact us
Yes, we cooperate with a printing house that prepares the card design and, after the client’s approval, prints the ordered quantities. Cards are made of high-quality material – minimizing paint wear.
Here are some possibilities that such a program can offer:
Points for purchases: Customers can collect points for every penny spent in the grocery store. Later, they can exchange these points for rewards, such as discounts on subsequent purchases or free products.
Personal offers and discounts: The loyalty program can provide customers with personalized offers and discounts, taking into account their purchasing preferences and transaction history. For example, if a customer often buys products from a specific category, they may receive special discounts on these products.
Bonus promotions: Members of the loyalty program may be entitled to participate in exclusive promotions, such as markdowns, special seasonal offers, etc.
Access to premium products: Some loyalty programs offer customers access to premium products that cannot be purchased directly from store shelves. This may include exclusive brands, flavor variants of products, limited series, etc.
Partner programs: Grocery stores often cooperate with other companies, such as gas stations, restaurants, hotels, etc. The loyalty program may allow customers to collect points and use rewards also in these partnering companies.
We have several proposals for implementing loyalty systems in our offer. We always choose the most optimal variant for the client.
We are always on the other side to help you and dispel doubts. Write to us, and you will receive a response within 24 hours.
Click the button below and use the convenient form or write an email directly to info@helplink.uk.